Oracle Cloud CX2021-07-27T08:07:31+00:00

Oracle Cloud CX

Create, Manage, Serve, and Nurture Lasting
Customer Relationships

Today’s empowered customers run the show. They choose when, where, and how to engage with your company, and they expect accessible, efficient, and compelling experiences. Brands are built through customer engagements. Oracle Cloud Customer Experience (CX) offers a connected suite of applications that present a complete view of your customer and their every interaction. Control how you set the overall context of a customer’s experience and understand the perception of how these touchpoints are experienced. Empower your entire business to deliver an exceptional customer journey—from acquisition to retention—and everything in between.

Marketing

Create targeted, cross-channel marketing campaigns, optimize lead generation activities, personalize customer and prospect communications, and automate marketing activities. Use real-time data-driven insights to engage, convert, and nurture buyer relationships to increase sales.

Sales Automation

Oracle delivers the most complete suite of sales and digital commerce solutions to engage buyers in the moments that matter most through unified data and processes across your business.

Configure, Price, Quote (CPQ)

Accelerate productivity and drive business growth with a scalable solution that centralizes business rules, product and pricing data, discounting, contracts and renewals and automates approvals.

B2C Service

Deliver innovative customer support experience at the touch of a button when and where the customer needs it most.

B2B Service

You can deliver personalized, proactive, and timely customer support with a complete, unified view of every customer interaction.

Field Service

Improve the entire field service management process with an end-to-end solution that boosts visibility and productivity.

Subscription Management

Connect the entire subscription lifecycle, including finance, operations, and customer experience (CX) solutions. Oracle Subscription Management changes your sales model from single, one-time transactions to a relationship selling model that continuously increases value over the customer lifecycle.

See more on Subscription Billing from Infovity.

An Infovity Oracle Cloud CX implementation can improve Customer Experience by helping:

  • Sell faster with data-driven sales plans; contextual leads flowing from seamless marketing integration; and reliable, clean customer data
  • Free up reps to focus on the art of selling by powering decision-making with AI and productivity with voice-activated, mobile interfaces
  • Deliver high-touch, omnichannel service that drives long-term customer loyalty
  • Surface actionable insights by analyzing performance across the entire customer experience

Learn more about Subscription Management at Infovity Insights

Ready to take the next step to increase productivity?

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