Infovity dramatically reduced First Tech Federal Credit Union’s Service Requests

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“I am thankful for your team and the support that you provide us to make our jobs better and easier.”

Accounting: Vice President, Controller

Background:
First Tech Federal Credit Union is a federally chartered credit union headquartered in San Jose, California, USA. First Tech Federal Credit Union has more than 650,000 members, 15 billion dollars in assets, and 33 branches.

Situation:
First Tech Federal Credit Union required an application managed services partner that would provide Oracle Cloud best practices, guidance on process improvements, proven strategies in working with Oracle support, and guidance on future cloud expansion.

In this case study, we will share how First Tech Federal Credit Union became an Infovity Managed Services customer, short-term and long-term results, and how Oracle Cloud experts are fast-tracking innovation.

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