First Tech Federal Credit Union (or First Tech) is a federally chartered credit union headquartered in Beaverton, Oregon, USA. First Tech has more than 465,000 members, 10 billion dollars in assets, and 40 branches.
First Tech needed a partner that could provide guidance on best practices, process improvements, and help with its cloud expansion roadmap based on company objectives. The credit union also wanted to implement Oracle ERP Cloud and Oracle EPM Cloud.
Infovity implemented Oracle ERP Cloud Financials and EPM Cloud with EPBCS, FCCS, and ARCS, as well as 3rd party credit union solutions including HR and a payroll system
The Infovity solution helped First Tech:
- Reduce Open / Recurring SRs by 65% within the first month as a managed services engagement
- Provide assistance with core user and end-user training – leading to an increase in cloud adoption throughout the organization
- With strategic guidance on QBRs, process improvements, gap identification and increasing overall ROI on Oracle Cloud