Project Description
First Tech Federal Credit Union
Infovity enables First Tech Credit Union to reduce open and recurring SRs by 65% within a month
Background:
First Tech Federal Credit Union (or First Tech) is a federally chartered credit union headquartered in Beaverton, Oregon, USA. First Tech has more than 465,000 members, 10 billion dollars in assets, and 40 branches.
Situation:
First Tech needed a partner that could provide guidance on best practices, process improvements, and help with its cloud expansion roadmap based on company objectives. The credit union also wanted to implement Oracle Cloud ERP and Oracle Cloud EPM.
Solution:
Infovity implemented Oracle Cloud ERP Financials and Cloud EPM with EPBCS, FCCS, and ARCS, as well as 3rd party credit union solutions including HR and a payroll system
Results:
The Infovity solution helped First Tech:
- Reduce Open / Recurring SRs by 65% within the first month as a managed services engagement
- Provide assistance with core user and end-user training – leading to an increase in cloud adoption throughout the organization
- With strategic guidance on QBRs, process improvements, gap identification and increasing overall ROI on Oracle Cloud
“After an engagement with another vendor didn’t work out, we called Infovity. Infovity managed services helped us reduce open and recurring SRs by 65% within the first month. Guidance on process improvements and gap mitigation increased our overall ROI. We should have partnered with Infovity the 1st time around and made the move to Oracle Cloud sooner.”
