Oracle Cloud CX

Turn Customers Into High-Value, Long-Term Revenue Streams

“By 2020, customer experience will overtake product and price as the key brand differentiator”

Today’s empowered customers run the show. They choose when, where, and how to engage with your company, and they expect easy, efficient, and compelling experiences.

The Oracle Customer Experience (CX) Cloud Suite, including Sales and Service Cloud along with Cloud CPQ, provides personalized, seamless, and immediate experiences that connect businesses to their customers.

An Oracle Cloud CX addition to your existing Oracle environment helps you transition high-value, high-touch accounts into lifelong customers with a comprehensive set of capabilities to transition smoothly from planning and execution through customer onboarding, account management, and support.

An Infovity Oracle Cloud CX implementation can improve Customer Experience by helping:

  • Sell faster with data-driven sales plans; contextual leads flowing from seamless marketing integration; and reliable, clean customer data
  • Free up reps to focus on the art of selling by powering decision-making with AI and productivity with voice-activated, mobile interfaces
  • Deliver high-touch, omnichannel service that drives long-term customer loyalty
  • Surface actionable insights by analyzing performance across the entire customer experience

Oracle Cloud CPQ increases sales efficiencies by empowering your sales teams, channels, and eCommerce sites to upsell, cross sell and shorten the sales cycle, more efficiently, and more accurately, anywhere, and on any device.

Let Infovity and Oracle Cloud CX keep revenue flowing by enabling your teams to:

  • Respond to customer inquiries faster, shorten sales cycle times, reduce back-and-forth iterations
  • Deliver superior and consistent customer experience through all channels.
  • Use guided selling and product configurations to increase upsell and cross-sell opportunities
  • Ensure 100% accuracy across all quotes and orders
Is your business ready to migrate to the Cloud? Our cloud readiness assessment can determine what’s needed to make your organization migration ready. We’ll review your infrastructure and technology requirements and provide a roadmap with recommendations on the best way to move forward.

Infovity stands for information + productivity. To create the right strategy and roadmap, we use Oracle technology and industry-requirements, then align that information with your business goals. We also maximize productivity, so every project is completed on-time and on-budget the first time.

We assign Senior Leads to your Oracle Cloud Application projects that know how to apply proven methodologies, best practices, and pre-built models that fast track your Cloud journey. Plus, we provide rigorous testing, stage gate reviews, and validation with end-users during every stage of your project.

As an extension of your team, we simplify the implementation and management of your business systems, giving you the agility and expertise needed to maximize those investments. Our contracts and support model are based on your priorities and provide flexibility should circumstances change. Learn how Infovity CORE can benefit you.