“By 2020, customer experience will overtake product and price as the key brand differentiator”
Today’s empowered customers run the show. They choose when, where, and how to engage with your company, and they expect easy, efficient, and compelling experiences.
The Oracle Customer Experience (CX) Cloud Suite, including Sales and Service Cloud along with Cloud CPQ, provides personalized, seamless, and immediate experiences that connect businesses to their customers.
An Oracle Cloud CX addition to your existing Oracle environment helps you transition high-value, high-touch accounts into lifelong customers with a comprehensive set of capabilities to transition smoothly from planning and execution through customer onboarding, account management, and support.
An Infovity Oracle Cloud CX implementation can improve Customer Experience by helping:
- Sell faster with data-driven sales plans; contextual leads flowing from seamless marketing integration; and reliable, clean customer data
- Free up reps to focus on the art of selling by powering decision-making with AI and productivity with voice-activated, mobile interfaces
- Deliver high-touch, omnichannel service that drives long-term customer loyalty
- Surface actionable insights by analyzing performance across the entire customer experience
Oracle Cloud CPQ increases sales efficiencies by empowering your sales teams, channels, and eCommerce sites to upsell, cross sell and shorten the sales cycle, more efficiently, and more accurately, anywhere, and on any device.
Let Infovity and Oracle Cloud CX keep revenue flowing by enabling your teams to:
- Respond to customer inquiries faster, shorten sales cycle times, reduce back-and-forth iterations
- Deliver superior and consistent customer experience through all channels.
- Use guided selling and product configurations to increase upsell and cross-sell opportunities
- Ensure 100% accuracy across all quotes and orders